Completely wrong invoice emailed to client
Good afternoon, I would like to raise an issue that a client recieved an invoice from us that was completely different to what we actually sent to them and have in our system. The invoice had ...
Forum Discussion
SHARING THE TEXT FROM A POST I JUST CREATED
WARNING TO USERS - MYOB Business sends another businesses invoices to clients
Hi all,
I wanted to share an issue that I became aware of yesterday.
I sent an invoice to a client and the PDF attachment that the client received was NOT the intended invoice and was NOT even from my MYOB file but from a completely unrelated business.
According to MYOB this is a ‘metadata’ issue and has been a known issue for over 2months. I was informed that there is currently NO resolution and NO timeframe for a potential resolution but I was assured that the developers are ‘working on it’.
I was advised to manually download each invoice PDF and check it prior to sending it to clients directly from an external email application.
Invoices, statements and reminders are all effected by this issue.
This represents a serious data breach in my opinion as other businesses invoices are being sent to my clients and renders MYOB practically unusable…..
It beggars belief that an accounting software program can’t even send the correct invoice to the correct client.
Thank you for sharing this, I agree it seems to be a data breach to have the wrong information going out to clients!
We certainly should not have to check every pdf before sending invoices to our customers especially if there is no known fix.
Hi LSolutions
If you can be bothered lodge a "Tip Off' with the Office of the Australian Information Commissioner for a data breach.
See link below.
https://forms.business.gov.au/smartforms/servlet/SmartForm.html?formCode=APC_ENQ&tmFormVersion
Hi ALl,
Thank you so much for your post and I'm sorry to hear that you're having issues with your invoices.
My apologies for the late response. If you encounter any discrepancies in your invoices, such as incorrect amounts or customer contact information, we suggest reviewing both the invoice and your company information in to ensure the accuracy of the details.
If the information is indeed accurate, we would appreciate it if you could reach out to our phone-based teams promptly to delve into the situation further. Please make sure you have the following information readily available before placing your call.
* The serial number of the product – Setup >> Company Information- A copy of the invoice that was sent
- A screenshot of the transaction from within your AccountRight software
- When the email was sent and the recipient(s) of that email
With this information, our frontline teams can conduct a comprehensive investigation of the email records in collaboration with our backend teams to determine the cause of the issue.
Regards,
EarlEarl,
What is the phone number for the phone-based team. I have wasted a lot of time looking for it. Deb
AND MYOB ARE CHARGING US A FEE FOR THIS
NOT HAPPY>>>>>>>>>>>>>
Hi Lea50,
Thank you for your post, and I'm genuinely sorry to learn about the difficulties you've been encountering. I can see that one of our MYOB Moderators has already responded to your post. Please don't hesitate to reach out if you have any more questions or need further assistance. We are here to help, and one of us will be more than happy to assist you.
Looking forward to hearing from you soon!
Regards,
Earl
Happened here also
What a joke
So unprofessional
Incorrect garbage invoice for a customer that we dont have has been sent to my client.
God knows where our actual invoice has ended up.
Also happened with quotes.
Not even worth complaining - the response will be to clear my cache or wait 3 hours on hold
Hi Marc-H,
We appreciate your post regarding this issue.
I understand how important security is for a business and we treat this issue as a priority. I will send you a private message to collect more information regarding this concern.
We appreciate your patience. If you have any other concerns, please feel free to post again in the forum.
Thanks,
Genreve
Yes! This has just happened to me today! Our customer received our invoice made out to someone I'd never heard of or dealt with.... Might have to look for another bookkeeping software to use. This is totally unacceptable! What are we paying for each month?? For all our information to get sent to randoms??
What is the phone number to call? It's impossible to find....
This just happened to me, obviously nothing is fixed as we are in December 2023 now.
Hi Craigus,
Thanks for your post and welcome here to the Community Forum. We apologize for any inconvenience this may have caused you and we appreciate your understanding on this matter.
We have checked your first post here in the community and we can see that one of our moderators Doreen_P responded to the post and requested the necessary details via private message. We will be closing this thread now. If you encounter any other issues, please feel free to start a post again and one of our moderators will attend to it.
Cheers,
LenethJust had this happen to me this week. Customer received an invoice that was generated by MYOB and all the invoice information was incorrect.
a quick Google search shows that this issue has been happening and was made aware to myob since at least January 2021. Considering the amount we pay in subscription fees, this is seriously not good enough.
