Completely wrong invoice emailed to client
Good afternoon, I would like to raise an issue that a client recieved an invoice from us that was completely different to what we actually sent to them and have in our system. The invoice had ...
Forum Discussion
SHARING THE TEXT FROM A POST I JUST CREATED
WARNING TO USERS - MYOB Business sends another businesses invoices to clients
Hi all,
I wanted to share an issue that I became aware of yesterday.
I sent an invoice to a client and the PDF attachment that the client received was NOT the intended invoice and was NOT even from my MYOB file but from a completely unrelated business.
According to MYOB this is a ‘metadata’ issue and has been a known issue for over 2months. I was informed that there is currently NO resolution and NO timeframe for a potential resolution but I was assured that the developers are ‘working on it’.
I was advised to manually download each invoice PDF and check it prior to sending it to clients directly from an external email application.
Invoices, statements and reminders are all effected by this issue.
This represents a serious data breach in my opinion as other businesses invoices are being sent to my clients and renders MYOB practically unusable…..
It beggars belief that an accounting software program can’t even send the correct invoice to the correct client.
AND MYOB ARE CHARGING US A FEE FOR THIS
NOT HAPPY>>>>>>>>>>>>>
Hi Lea50,
Thank you for your post, and I'm genuinely sorry to learn about the difficulties you've been encountering. I can see that one of our MYOB Moderators has already responded to your post. Please don't hesitate to reach out if you have any more questions or need further assistance. We are here to help, and one of us will be more than happy to assist you.
Looking forward to hearing from you soon!
Regards,
Earl
