Forum Discussion

contractit's avatar
contractit
Contributing User
11 months ago

Corupt invoice 1 in 10 -frustrated!

Corupt invoice 1 in 10 very frustrating. I am constantly getting customers coplaining about this. I re-issue the invoice and all seems okay. But the question is WHY! is it happening.  Invoice show...
blank invoice
corupt
corupt invoice
invoice
  • Celia_B's avatar
    Celia_B
    11 months ago

    Hi contractit,

     

    Thank you for your post. 

     

    We apologize for the inconvenience you have experienced. We understand how important the invoice is to get paid on time for your business. Regarding your concern about your invoice showing a red diagonal line, we recommend updating the logo saved in your templates, as resolution logos can cause these types of issues. You can also resize the logo or remove it and put it back, it may stop the issue from happening. Rest assured that we will follow up on this case with our relevant team. Once we have an update, we will post it on this channel. You can check out this link for an update.  
     

    If you still need assistance with this, or if you have questions and concerns, please contact us, or create a new post. Rest assured that one of our Community Forum moderators will be happy to assist you.  

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind Regards, 

    Cel

     

Celia_B's avatar
Celia_B
MYOB Staff
11 months ago

Hi contractit,

 

Thank you for your post. 

 

We apologize for the inconvenience you have experienced. We understand how important the invoice is to get paid on time for your business. Regarding your concern about your invoice showing a red diagonal line, we recommend updating the logo saved in your templates, as resolution logos can cause these types of issues. You can also resize the logo or remove it and put it back, it may stop the issue from happening. Rest assured that we will follow up on this case with our relevant team. Once we have an update, we will post it on this channel. You can check out this link for an update.  
 

If you still need assistance with this, or if you have questions and concerns, please contact us, or create a new post. Rest assured that one of our Community Forum moderators will be happy to assist you.  

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Kind Regards, 

Cel

 

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