Credit Card Payments Receipts
When a customer pays through the MYOB online payment system, most times I receive 2 receipts, one of which is addressed to the customer who made the payment i.e. one which says, "You have paid....." ...
Forum Discussion
Hi DPAPL,
Email receipts are usually sent to the email address saved in the customer contact settings. I suggest checking there first to make sure all the information is correct. If that doesn't solve the issue, you can reach out to the financial services team for further assistance.
Cheers,
Genreve
Thanks Genreve,
All the information in my customer settings is correct. The same settings are used to send invoices, which works fine. The problem relates only to payments made through the MYOB online payment system i.e. I receive both the customer receipt and my payment advice. I sought help from MYOB financial services and as usual with MYOB, received a response totally unrelated to the stated problem. It appears MYOB staff can't read an email.
Thanks for trying to help, much appreciated.
