Credit Card Refunds when customers used Online Payment option

Hi Non-For-Profit, 

I get that there are some situations where refunds like these could happen. Here are the answers to your questions:

1. The guidance doesn’t give a fixed time limit for requesting a refund. MYOB Support will need to check the payment when you’re ready to request it.
2. Yes, a partial refund can be requested. For example, MYOB could refund $300 of a $1,000 bond. Please check with your accountant whether keeping the remaining $700 for damages is appropriate and how to record it.
3. You can’t process this refund yourself in Online Payments. Contact MYOB Support with your written consent, the invoice number and the amount to refund. MYOB will arrange the refund through Financial Services. If the payment has already settled, drawing the funds back can take up to 15 business days. Card refunds can then take about 1–5 days.

Online payment fees or surcharges generally aren’t refunded unless the issue was caused by MYOB.

More info: https://www.myob.com/au/support/myob-business/sales/customer-returns-credits-and-refunds/paying-customer-refunds-electronically

Regards,
Genreve