Customer unable to open invoices - Red diagonal line
Hi Mutiple customers per day are unable to open our invoices. This has been going on for months. I have included an image of what our customers are receiving.
Forum Discussion
Hi KILIQUIDWASTE,
Thank you for getting back to us and providing an update on the issue. I know how important this is for you and your patience is very much appreciated. I apologize for the inconvenience this has caused you.
I understand that you are still having an issue with your invoices showing 'Red line', the current work around for this is to resize the logo on the customized form, this should display the invoice content.
If you require any further assistance with this, please feel free to post again. We are happy to assist you.
Kind Regards,
Cel
Celia
To suggest your clients clear their browser to resolve this problem when so may people are having this problem is unacceptable. Everyone knows its a MYOB problem that after 4 months they cant fix. Try taking some responsibily for the company you work for and not suggest the problem is with ethe clients.
Ive tried every dopey suggestions from the moderators and now im planning to find a different company to work with because this is just unprofessional. Ive been with MYOB online for 3 yuears and using thwe software for more than 10
Its not acceptable
Andrea
Hi akj,
Thank you for expressing your concern and we understand the importance of this issue to be fixed. We sincerely apologize for the inconvenience this has caused you. We have not had an update on this issue during this time, and the only solution we have now is to resize the logo to show the invoice content. Rest assured that we will follow up on our relevant team regarding this issue. Again, apologies for this inconvenience.
If you have questions or concerns in the future, please don't hesitate to create a new post. We are happy to help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
Resizing the logo was the second solution back in Jul
Andrea
Hi akj,
Thank you for your post, and we appreciate your suggestions. We understand your frustration, and this is not an experience we want to provide our customers with. We strive hard to provide a seamless experience for our clients. We regret the inconvenience caused to you, and we appreciate your patience during this time. We advice our client to do the basic troubleshooting, like clearing cache, if it is behavioral error especially when they are using a browser. as this may fix the issues and make the device run optimally. As for this issue, this is being raised with our relevant team and we are currently working to fix it.
If you have questions or concerns, please don't hesitate to create a new post. We are more than happy to help.
Kind Regards,
Cel
HI Cel
I received the clearing cache solution last July... sick of that one. I cant understand why MYOB cant fix this in four months. There are other people on this site with the same problem. Its been fine for 3 years now its not ?
Andrea
