Customer unable to open invoices - Red diagonal line
Hi Mutiple customers per day are unable to open our invoices. This has been going on for months. I have included an image of what our customers are receiving.
Forum Discussion
Hi KILIQUIDWASTE,
Thank you for getting back to us and providing an update on the issue. I know how important this is for you and your patience is very much appreciated. I apologize for the inconvenience this has caused you.
I understand that you are still having an issue with your invoices showing 'Red line', the current work around for this is to resize the logo on the customized form, this should display the invoice content.
If you require any further assistance with this, please feel free to post again. We are happy to assist you.
Kind Regards,
Cel
Hi akj,
Thank you for your post, and we appreciate your suggestions. We understand your frustration, and this is not an experience we want to provide our customers with. We strive hard to provide a seamless experience for our clients. We regret the inconvenience caused to you, and we appreciate your patience during this time. We advice our client to do the basic troubleshooting, like clearing cache, if it is behavioral error especially when they are using a browser. as this may fix the issues and make the device run optimally. As for this issue, this is being raised with our relevant team and we are currently working to fix it.
If you have questions or concerns, please don't hesitate to create a new post. We are more than happy to help.
Kind Regards,
Cel
HI Cel
I received the clearing cache solution last July... sick of that one. I cant understand why MYOB cant fix this in four months. There are other people on this site with the same problem. Its been fine for 3 years now its not ?
Andrea
