Customer unable to open invoices - Red diagonal line

This seems to have worked so far with me also. Thank you so much for doing what it took months for MYOB to even look into, you've saved so much stress and time!!

I removed the logo and put straight back and it works fine. I think MYOB have been ytinkering as usual. Pity they couldnt come up with the solution ! It was months , since July of hassle and angst

Andrea

Hi,

I've been having this issue since august and still happening randomly at least once a week. The other day it happened 4 invoices in a row. Embarrassing, having to contact the client apologizing for sending a bunch of useless emails.

I have tried multiple browsers, re sized my logo multiple times and nothing seems to fix.

Tried to speak to the help line but no help there.

Please tell me you have a solution as its coming up to 6 months of issuses.

Hi there

I had the problem for so long too. MYOB had no idea for me anyway I wasted way to long dealing with them. constantly re-sizing. I removed my log, (check it is in the format recommended) and removed it ... no resizing...

 Hope that works for you  So frustrating, we are paying for this service and they are tinkering with it way too much.

Best of luck

Andrea

My pleasure. It was a drama for me too !

I ended up removing my logo from the invoices and it stopped the problem

doesnt fix the issue of no logo but at least I will get paid

HI 4Gardens and akj,

Thank you for your post. 

We thank you for your patience and understanding during this time. We understand how important the invoice is to get paid on time for your business. We apologize for the inconvenience. Regarding your concern with your invoice showing the red diagonal line, this issue is still under investigation by our team. The current workaround is to resize the logo. In your case, you mentioned that you removed the logo to prevent the red line from showing on your invoice. I will raise this to the relevant team about the workaround you do on your end to view the invoice and remove the redline. Rest assured that once we have an update, we will post it on this channel. You can check this link for an update.

Meanwhile, if you need assistance, or if you have other questions or concerns, please feel free to create a new post. We are happy to help. 

Kind Regards, 

Cel

thank you, I will try that

Hi 4Gardens,

Thank you so much. Let us know if you need further assistance with this, or if you have other questions or concerns, please feel free to create a new post. We are happy to help. 

Kind Regards, 

Cel