Customer unable to open invoices - Red diagonal line
Hi Mutiple customers per day are unable to open our invoices. This has been going on for months. I have included an image of what our customers are receiving.
Forum Discussion
I removed the logo and put straight back and it works fine. I think MYOB have been ytinkering as usual. Pity they couldnt come up with the solution ! It was months , since July of hassle and angst
Andrea
thank you, I will try that
Hi,
I've been having this issue since august and still happening randomly at least once a week. The other day it happened 4 invoices in a row. Embarrassing, having to contact the client apologizing for sending a bunch of useless emails.
I have tried multiple browsers, re sized my logo multiple times and nothing seems to fix.
Tried to speak to the help line but no help there.
Please tell me you have a solution as its coming up to 6 months of issuses.
Hi there
I had the problem for so long too. MYOB had no idea for me anyway I wasted way to long dealing with them. constantly re-sizing. I removed my log, (check it is in the format recommended) and removed it ... no resizing...
Hope that works for you So frustrating, we are paying for this service and they are tinkering with it way too much.
Best of luck
Andrea
