Customers Missing in Dropdown Box
When selecting customers, is there a maximum number of contacts for the Dropdown box?
I'm working with a company file 10+ years old with a large contact list, and I see that every contact after...
Forum Discussion
Hi Steven_M
Thanks for your reply.
I have exported my contacts to excel to count them, about 4200. All of the missing (unselectable/searchable) contacts are in the export.
I have tried Chrome and Safari, both with cleared caches' and unfortunately have the same result. It's got me baffled.
As a workaround I'm temporarily using different software to issue invoices to the clients I can't select. Is there a way for me to submit a support ticket or something for further help?
Thanks,
Pat
Hi iChicken
From asking around we do have a limit on the selection fields and you would have reached it with that 4200. Although, it doesn't explain why we are encountering some different results.
Would you mind giving some indication of where in the list it stops - you may say "J" but that could be 100 into the list or 4,000 into the list? Also, getting the last four digits of the serial number would be ideal as well for further investigation.
Hi Steven_M
I've been unable to duplicate the dropdown list order as it appears when using it as an export (excel/pdf). I've tried multiple different ways and even manipulated it in excel but can not get the same customer contact list order. However, based on what I see it's maxing out around the 1500 mark.
Last digits of the serial number are 9461.
Please advise, thanks,Pat
Hi iChicken
I believe that the system did have a 1500 limit but we are under the impression that was removed and our testing does prove to back that up as you can see data from after that list.
In saying that, we have gone through and got our team to look at your file, in particular, and we have been able to search and select cards from the customer list in the Create invoice window from further down the list of cards. Such as "Stone Craft" - using the search term "Stone".Although we did notice that for a card like "Andrew Ryan" (first name Andrew, last name Ryan) we did have to search for Ryan - we couldn't search for the card using Andrew.
You're saying it's working? But on my end it is not... I can record a video and send it if needed. Pat
Hi iChicken
In our testing, the team couldn't find fault with the selection list with the customer list allowing the customers including ones listed at the bottom list to be selected (further ones down the list needed to be selected by typing in the value).
I do understand that you are experiencing a different situation. Are you able to see if you are encountering the situation on another computer/device? As if it is working internally at our end it would intend to indicate more of an environmental error rather than a file or application issue.
