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JasperLi's avatar
JasperLi
3 days ago

Delete bill

Hi

I cannot edit or delete bills that were entered prior to the upgrade. I get an error message: "You can't delete a purchase with payments applied." 

I have tried logging off and clearing the cache, I have tried using Edge and Chrome, that hasn't worked.

 

Is someone able to help please.


Thank you.

  • SupportNoteGuy's avatar
    SupportNoteGuy
    3 days ago

    Hi JasperLi - thanks for your question.

     

    It looks like you're trying to delete a bill which has had a payment applied to it. To delete the bill, you'll first need to delete the payment.

     

    Here's a help topic that show you how to do this: Deleting a bill payment

     

    I hope this helps!

     

    Adrian

     

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  • SupportNoteGuy's avatar
    SupportNoteGuy
    MYOB Staff
    3 days ago

    Hi JasperLi - thanks for your question.

     

    It looks like you're trying to delete a bill which has had a payment applied to it. To delete the bill, you'll first need to delete the payment.

     

    Here's a help topic that show you how to do this: Deleting a bill payment

     

    I hope this helps!

     

    Adrian