Forum Discussion

Christine21's avatar
2 years ago

Email delivery was unsuccessful

Hi,

 

We are receiving a bounce message for an email address we have used succesfully in the past.  The email from bounce@apps.myob.com advises "Sorry, email delivery was unsuccessful".

 

After investigation, we believe this may be due to the email address being blacklisted by MYOB.  How do we have  this checked and hopefully rectified?

 

Thank you

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi Christine21,

     

    Thank you for reaching out to us and welcome to the Community Forum! I do apologize for the inconvenience it may have caused and we appreciate your effort for investigating in regard to this issue. I'll be more than happy to help you. May I have the email address that has an issue so we can further check.

     

     

    Please let me know if you need further help.
     

     

    Kind regards,

    Sai

    • Hi Sai,

       

      Thank you for your response.  The email address is accounts@qanstruct.com.au..

       

      Kind regards,

       

      Christine

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator

        Hi Christine21,

         

        Thank you for the information and for your patience. This email is not blacklisted. Please try to re-send and let me know if you are still experiencing the issue.

         

         

        Please let me know if you need further help.

         

        Kind regards,

        Sai