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Conspirio's avatar
Conspirio
Experienced User
6 days ago

EMAILS ARE NOT SENDING

Is anyone else having issues with emails not sending, it is intermittent but some invoices are going through straight away and others are not sending when trying to do so, I either leave it for sometime and it never sends, or I resend them and the customer gets 3-5 emails over the next 60 mins. This has been happening for the last week at least. 

 

This should be a much quicker action which occurs promptly. Today I have sent 5 invoices, 3 went through instantly, the other 2 I have now sent 3x and still not showing as sent on the invoice activity or my copy has not shown up in my inbox. It is very hard to keep on top of this and it is making my job take longer and making payments take longer to receive. 

 

THIS IS NOT WHAT I AM PAYING FOR!!

2 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    5 days ago

    Hi Conspirio, 

     

    I understand why this makes you upset. It's added effort to keep resending emails that don't go through. I went to check and could not find any widespread issue currently regarding emailing. 

    I recommend reaching out to our support team so they can check on your setup and the specific email addresses that this happens on. You can reach out by creating a ticket in My Account or connecting to live chat through MOCA, our virtual assistant. 

    Regards,
    Genreve

    • Conspirio's avatar
      Conspirio
      Experienced User
      8 hours ago

      Thanks Genreve, 

       

      This issue appears to have corrected now, the emails are all sending well again. I have this issues every now and then, previously I narrowed this down to hotmail address's only but now it seems to be on any random address's and at random times. It's common for me now to send a text to first time customers to ensure they monitor for the email/invoices but it's always the one customer I forget to text that ends up not receiving their invoice. I find it frustrating when this occurs, I don't know if the support team can do much as in the past I have been advised there is no issues they can find, and, the virtual assistant is useless at best.

       

      I just struggle to monitor which emails are sending and which are being caught up and for what reason, which frustrates me as it all should be consistent and methodical.  

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