Forum Discussion

akj's avatar
akj
Experienced User
10 months ago
Solved

Emails not working.

Brand new problem over last three weeks. Emails are not sending first time. Many clients receive just a red diagonal line awhen they open them. Have MYOB done something new . I have tried sending one...
  • Leneth_A's avatar
    Leneth_A
    10 months ago

    Hi akj,

     

    Thanks for your post and thank you for expressing your concerns that you have been experiencing email issues. We understand how frustrating this can be, and we apologize for any inconvenience caused.

     

    Our development team is aware of the issue and is currently working on a resolution. We will keep you updated as soon as we have more information. In the meantime, you can check our status hub page MYOB for the latest updates on the incident. We appreciate your patience during this time.

     

     

    Please don't hesitate to post again if you need help in the future.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

Leneth_A's avatar
Leneth_A
MYOB Moderator

Hi akj,

 

Thanks for your post and thank you for expressing your concerns that you have been experiencing email issues. We understand how frustrating this can be, and we apologize for any inconvenience caused.

 

Our development team is aware of the issue and is currently working on a resolution. We will keep you updated as soon as we have more information. In the meantime, you can check our status hub page MYOB for the latest updates on the incident. We appreciate your patience during this time.

 

 

Please don't hesitate to post again if you need help in the future.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth

akj's avatar
akj
Experienced User
10 months ago

Leneth

 

My invoices continue to fail with clients only receiving a red diagonal line on top LHS This should have been resolved by now. Its been weeks !

Also there is no mention of this issue which you say the development team are aware of , on the MYOB HUb page which you linked to

 

Andrea