Forum Discussion

YUNG_JEDS's avatar
YUNG_JEDS
9 months ago

ERROR - Register for eInvoicing

Hi there,   I've tried many times to register for eInvoicing but it still gives me the same error "Something went wrong. Please try again or refresh the browser."   Also, we have never used eInvo...
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi All

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

Are you still having issues registering to EInvoicing? If yes, please have the other users of the business register. Also, please check your user access if the Owner, Admin and Sales are ticked. Please let us know how it goes on your end.

 

Best regards,

Doreen

YUNG_JEDS's avatar
YUNG_JEDS
9 months ago

Hi Doreen_P

 

Yes - My user access is the administrator, and we tried the owner of the business register. Both of us received an error for registering for eInvoicing. Please assist. Thank you.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi All

     

    Thank you for updating us.

     

    Since you are the administrator and owner of the file, please try to clear cache and use a different browser when registering to eInvoicing. If it's still not working, kindly send us the console log. To generate the log, click the three dots from the right hand corner of your browser > Select More Tools > Developer Tools > Console log. This will help us a lot in assisting you efficiently.

     

    Best regards,

    Doreen

    • Katrina14's avatar
      Katrina14
      7 months ago

      Hi. I am receiving the same error message when registering for eInvoicing. Who can I send my console log to for a solution?

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        7 months ago

        Hi Katrina14,

         

        Welcome to the Community Forum! It's great to have you join us.

         

        I understand that you're experiencing an error when trying to register for eInvoicing. No worries! I'm here to help you dig deeper into this matter. To further assist, please send us the console log and screenshots of the error message so we can identify the exact cause of the error message. Please make sure that you haven't used or registered to invoice using other providers. You may check with the Peppol Directory to confirm this. 

         

        Looking forward to hearing from you soon.

         

        Cheers,

        Princess

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