ERROR - Register for eInvoicing
Hi there, I've tried many times to register for eInvoicing but it still gives me the same error "Something went wrong. Please try again or refresh the browser." Also, we have never used eInvo...
Forum Discussion
Hi PeterBor and pandaproduction,
Sorry to hear that you're still experiencing the same error and haven't received a response to your case number. PeterBor
I've checked your case and see that you're both using MYOB Business New Zealand. We've run some tests to check if there's an error with eInvoicing registration on our end, and fortunately, we were able to set it up. To further assist you, we would need the error log from your browser. Please make sure to always clear your browser cache before signing up for eInvoicing.
Additionally, you can partner with our live chat support. To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team for further help.
Cheers,
Princess
I am still having issue with eInvoicing via MYOB. Please see the attached error log from my browser.
Hi YUNG_JEDS,
Thanks for sharing the screenshot! The error log doesn't reveal much information. We need the details you entered when you signed up. Since this involves personal information, please send us a private message or connect with our live chat support. To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team for further help. Additionally, you can raise a ticket via My Account for further assistance.
Feel free to get in touch if there's anything else I can assist you with.
Cheers,
Princess
