Financial Services Team
Emailing invoices has been blocked as the verification process has not taken place. I have raised 4 incidents to get this sorted. Two of them were closed with no response and my invoicing came back. ...
Forum Discussion
Hi Tasouli123 - can I ask which country you're in?
I have the same issue here in NZ. However, we don't have the ability to complete business verification yet, but they seem to have switched off the same functionality.
Hi KTWilliams,
That certainly sounds odd, secure invoicing rollout is only for AU products so that doesn't sound like the cause of your email functionality switched off.
If you haven’t already, it’s worth checking whether the email address you’re using has access to the file’s emailing permissions.
If that's not what's causing it, it would be best to reach out to our support team so they can investigate further from their side. You can create a ticket through My Account or connect with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
