Forum Discussion

DanTopRung's avatar
DanTopRung
Contributing User
1 year ago

I can’t select an existing customer in a new invoice on the invoices app.

I can’t select an existing customer in a new invoice on the invoices app. Therefore I can’t write an invoice. Had to log onto webpage and do my invoicing on myob webpage on my phone. Hard. Then when ...
Shella_A's avatar
Shella_A
MYOB Moderator
1 year ago

Hi DanTopRung,

 

This issue can sometimes occur due to compatibility problems or app glitches. Here are a few steps you can try to resolve it:

 

  • Check Compatibility: Ensure that your device's operating system is compatible with the MYOB Invoices app.
  • Clear Cache: If you're using an Android device, try clearing the app's cache. Unfortunately, this isn't possible on iOS devices.
  • Reinstall the App: Uninstall and then reinstall the MYOB Invoices app to see if that resolves the issue.
  • Sync Issues: Sometimes, the app might not sync properly with the web version. Make sure your internet connection is stable and try syncing again.

 

If these steps don't work, make sure to reach out to our support team directly for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

 

Regards,

Shella

DanTopRung's avatar
DanTopRung
Contributing User
1 year ago

Hi Shella,

 

Yes I am on iOS and am updated to the latest version 18.2.1.

I tried deleting the app and reinstalling already, didn’t do anything.

Cant clear the cache as apple, as you said.

I am at home on a Steady Wifi connection and it’s still doing it this morning. 

Thanks,

Dan

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    1 year ago

    Hi DanTopRung,

     

    Thanks for trying the workaround suggested. If the issues still persist, I highly recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Regards,

    Shella

    • DanTopRung's avatar
      DanTopRung
      Contributing User
      11 months ago

      Still having exactly the same issue. Have to do invoices on computer then send them from phone. I can select customers on the webpage login but not on the app. Could someone please advise the solution to this. 

      thanks

      dan

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