Forum Discussion

DanTopRung's avatar
DanTopRung
Contributing User
2 months ago

I can’t select an existing customer in a new invoice on the invoices app.

I can’t select an existing customer in a new invoice on the invoices app. Therefore I can’t write an invoice. Had to log onto webpage and do my invoicing on myob webpage on my phone. Hard. Then when ...
DanTopRung's avatar
DanTopRung
Contributing User
2 months ago

Hi Shella,

 

Yes I am on iOS and am updated to the latest version 18.2.1.

I tried deleting the app and reinstalling already, didn’t do anything.

Cant clear the cache as apple, as you said.

I am at home on a Steady Wifi connection and it’s still doing it this morning. 

Thanks,

Dan

Shella_A's avatar
Shella_A
MYOB Moderator
2 months ago

Hi DanTopRung,

 

Thanks for trying the workaround suggested. If the issues still persist, I highly recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

 

Regards,

Shella

  • DanTopRung's avatar
    DanTopRung
    Contributing User
    3 days ago

    Still having exactly the same issue. Have to do invoices on computer then send them from phone. I can select customers on the webpage login but not on the app. Could someone please advise the solution to this. 

    thanks

    dan

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