Intray email not get invoices to intray
We have an email forward on our invoices email account to send email on the my myob intray email address. We have checked this in exchange message trace. Even our Myob invoice from Myob did...
Forum Discussion
Hi leibholdqpbc,
Thanks for checking all that. I can totally see how this would be a real headache, especially with missed invoices. If exchange message trace shows the emails are delivered, that usually means the forward is working. When nothing shows in the MYOB In Tray, it's often due to how email is being read rather than it not arriving. A couple of quick things to check:
- Double-check the exact MYOB In Tray email address being used for the forward. Even a tiny typo or an old address can stop it from landing properly.
- Some Exchange rules or security settings can alter emails. If possible, try sending a test invoice straight from the original mailbox (no forward) to the In Tray address and see if it comes through.
- Even though Exchange says "delivered", security filters can still interfere. Try checking the spam message or whitelisting the MYOB In Tray email address.
If it's still happening after trying all the steps provided, the best next step is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a proper look at your file and the In Tray setup. They can confirm whether anything's being blocked.
Regards,
Sai
We have now contacted support to try to sort this.
any luck?
Appears to now have been fixed.
Unsure of what was done for the fix on myobs end
