Forum Discussion

Geo2's avatar
Geo2
Contributing User
4 years ago
Solved

Invoice number stoppped changing

Hi,   My Invoice numbers have stopped automatically changing as i create a new invoice. This was the first time it ever happend to me before. Please can you give me an adviceo n how to fix this. I ...
  • Emily_B's avatar
    Emily_B
    5 years ago

    Hello SEG 

     

    You might be interested in using the MYOB Capture App in conjunction with In Tray (if you are not already using In Tray.). The Capture App allows users to take pictures of receipts on their phone and send them directly to the AccountRight In Tray. Please see our Help Article on Using the Capture App for more details on how to set this up for individual users in the company. Additionally, Working with In Tray documents will explain how to utilize the In Tray function of AccountRight (necessary if you are using the Capture App).

Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi Geo2 

Can you try to manually change the invoice number, once done, clear browser cache and check if the sequence then continues from that number? 

Geo2's avatar
Geo2
Contributing User
4 years ago

That worked ! Thank you so much.

 

Kind Regards.

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number stoppped changing","id":"message:749667","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:269967"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Sales"},"conversation":{"__ref":"Conversation:conversation:749667"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:749667"},"body@stripHtml({\"truncateLength\":200})":" Hi,   My Invoice numbers have stopped automatically changing as i create a new invoice. This was the first time it ever happend to me before. Please can you give me an adviceo n how to fix this. I ...","body@stringLength":"328","rawBody":"

Hi,

 

My Invoice numbers have stopped automatically changing as i create a new invoice. This was the first time it ever happend to me before. Please can you give me an adviceo n how to fix this. I send 6-8 invoices on a daily basis and this is very cruical for me.

 

Thanks in Advacnced.

","kudosSumWeight":0,"postTime":"2022-03-16T15:06:03.430+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:749667_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":837},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:749667":{"__typename":"Conversation","id":"conversation:749667","solved":true,"topic":{"__ref":"ForumTopicMessage:message:749667"},"lastPostingActivityTime":"2022-03-17T15:42:47.354+11:00","lastPostTime":"2022-03-17T15:42:47.354+11:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:749667":{"__typename":"ModerationData","id":"moderation_data:749667","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:749667_1":{"__typename":"Revision","id":"revision:749667_1","lastEditTime":"2022-03-16T15:06:03.430+11:00"},"ForumReplyMessage:message:749881":{"__typename":"ForumReplyMessage","id":"message:749881","conversation":{"__ref":"Conversation:conversation:749667"},"author":{"__ref":"User:user:269967"},"revisionNum":1,"uid":749881,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"subject":"Re: Invoice number stoppped changing","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:749881"},"parent":{"__ref":"AcceptedSolutionMessage:message:749853"},"body":"

That worked ! Thank you so much.

 

Kind Regards.

","body@stringLength":"72","rawBody":"

That worked ! Thank you so much.

 

Kind Regards.

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi Geo2 

Can you try to manually change the invoice number, once done, clear browser cache and check if the sequence then continues from that number? 

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Hi  

Can you try to manually change the invoice number, once done, clear browser cache and check if the sequence then continues from that number? 

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