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Ncol's avatar
Ncol
Contributing Cover User
2 days ago

Invoice payment won't match to invoice due to MYOB fee

Hi, I have a couple of invoice payments in my bank transaction feed that I can't match to their respective invoices because of the myob fee subtracted.   MYOB has already recorded a payment against the invoice for the full amount which I can't remove.  Customers had previously been paying the MYOB fee so this has not been an issue before.  I thought I had removed the option for online payments but a couple slipped through on older invoices.  

If anyone could advise me on how to match the payments, it would be much appreciated.  Thanks

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 day ago

    Hi Ncol, 

     

    This looks like an Online Invoice Payment where the surcharge fee was deducted.

     

    The bank transaction should automatically match to the settlement amount after the fee is taken out, so you shouldn’t need to match it manually to the invoice.

    Please check this guide for the common reasons it may not have automatically reconciled and the steps to fix it: Reconciling online invoice payments

    If you still can’t find the settlement or reconcile the payment, it's best to reach out to our support team for help.

     

    Regards,
    Genreve

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