Invoice query
I've sent an invoice to a regular customer and it's been received in a foreign language?
I've run anti virus and have none.
Help!! has this happened to anyone before?
Forum Discussion
Hi Earl,
Thanks for your suggestion but it makes no sense at all. I invoice this particular customer at least 40 times a month, I've sent 40 odd since this one that was corrupt and it's not been a problem before or since. Very Strange.
Hi NTTilt,
It's certainly unusual. If the invoice appears normal on your end, the issue might be on the customer’s side. You could try sending the invoice again to see if the issue persists.
If you're still experiencing issues, why not try our virtual assistant MOCA? It’s designed to dive deeper into problems like this. Give it a go! Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA can't provide the help you need, our live chat team is available to assist further.
Regards,
Earl
