Forum Discussion

NickyS1's avatar
NickyS1
Experienced User
2 years ago

Invoices are missing

Hello,   Today I have noticed that all my invoices for the last 3 years have disappeared except for 4 for 2 different customers but these weren't even the latest ones for those customers.  This was...
Invoices
NickyS1's avatar
NickyS1
Experienced User
2 years ago

Hi Princess_R ,

 

MOCA was no help at all & the support page was similar.  Is the next step a phone call?

 

Thanks

 

Nicky

 

 

Tricky2's avatar
Tricky2
Member
1 month ago

Hey there NickyS1

I had the same issue with debtor invoices "disappearing"

Unlike you. I am using Edge and changing my browser to Firefox fixed my problem.

MYOB support played the usual tune regarding clearing the Edge cache, disabling extensions etc., but Edge refused to work as expected.

A few days ago, I decided to clear the Edge cache again, but the problem remained.

On a whim I then cleared every one of the MYOB only cookies in Edge and magically I can now view all of my debtor invoices again.

I hope that this solution is shared by MYOB support.

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