Hi JoanEllen,
I understand why this is concerning, especially if multiple customers don't receive your emails.
In MYOB Business, go to Sales > Invoices, open the invoice, and check the Activity section at the bottom. It will show if it’s Created, Sending, Emailed, or Delivery failed.
Here are the steps for viewing invoices.
Also check the customer’s email address and ask them to check their spam or junk folder. Try sending a test invoice to your own email too.
If the test email doesn’t arrive or the status doesn’t update, it's best to reach out to our support team.
Regards,
Genreve
Thank you Genreve. I have no delivery failed notifications - all say Emailed. And yet I have trusted customers we've been dealing with for 10 years or more saying all of a sudden (since AccountRight - June 2026) they are not receiving our emails. I'm wondering if the email that MYOB Business is using to send is different to the AccountRight email (as these invoices were always received), and if so, if this email could be setting off a SPAM threat with the customer's server. Here on these forums, many other people complain of this same issue. Has MYOB investigated this at all, and was a reason for this ever found? Surely MYOB could be more of a help than this. If you gave me more information on how to advise my customers to add MYOB as a trusted contact, this might help.
Hi JoanEllen,
Thanks for the extra detail. There can be several reasons an invoice doesn’t reach the recipient, so there isn’t one check that guarantees delivery. In MYOB Business, Emailed means the invoice has been processed for sending, but it doesn’t confirm that the recipient’s mail server placed it in their inbox. Possible causes include spam or security filtering, quarantine, a delay or rejection by the recipient’s mail server, a recipient address being temporarily suppressed after earlier bounces, or a wider email-delivery issue.
The recipient can check their Spam/Junk folder, quarantine, and mail filters, then add the MYOB sender to their safe-senders or allowlist. Steps vary by email provider, and business email systems may require help from an IT administrator.
If you still don’t receive the invoices after these checks, please contact our support team so they can check email delivery and investigate any wider delivery issues.
Regards,
Genreve
