Invoices not appearing in Tray
when sending invoices from the Capture app to the in tray nothing is showng in the tray. I have tried sending from multiple devices
Forum Discussion
Hi Rachel2758
Thanks for your post. If the documents are not coming in first try uninstalling and reinstalling the capture app on your device, and I would also recommend checking that you are correctly set up as a user on your file (Setup > Users).
Information on how to check the setup can be found on this Help Article.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.
i have already tried this and it still isnt working
Hi Rachel2758
Thanks for checking that. So I can assist you further can you please send me the following details via Private Message:
- Serial number
- Account name
- Your name and email address used to sign in
- Example invoice you tried to upload to the In Tray
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
