Forum Discussion

Alli24's avatar
Alli24
Experienced User
15 days ago
Solved

Invoices not saving 28/9/26

Is anyone else having problems saving and sending invoices? I keep getting an error message:

 

'This invoice couldn't be saved. Check the details and try again.'

 

I am an experienced user and send at least 20 invoices a day, so I know it isn't user error.

 

I have tried a different browser but no different. Very frustrating as I have 30+ invoices I need to get out this morning.

  • Alli24's avatar
    Alli24
    15 days ago

    Hi Amanda

    Thank you for your response. Clearing cache seems to have done the trick, I appreciate your help!

7 Replies

  • KmSmith's avatar
    KmSmith
    Member
    15 days ago

    I had the same problem this morning, but it was only with invoices with old customers (customer contact already setup in MYOB).  Wanted to get the invoices out so I setup new customer contact and it sent.

    • Alli24's avatar
      Alli24
      Experienced User
      15 days ago

      Maybe try what Amanda suggested to me if you have that problem again  - it worked, yahoo :)

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    15 days ago

    Hey Alli24​ 

    I've just tested it from my end and am not experiencing any issues. Are you able to try clearing your cache and cookies first, then attempting to send the invoice again? Does the error message pop up for just the one invoice or do you experience it whenever you try to send any invoice?

    If the issue persists even after clearing your cache and cookies, please get in touch with the live chat team. You can connect with them via MOCA, our virtual assistant.

  • Alli24's avatar
    Alli24
    Experienced User
    15 days ago

    Hi Amanda

    Thank you for your response. Clearing cache seems to have done the trick, I appreciate your help!

  • QCASurv's avatar
    QCASurv
    Member
    4 days ago

    I have the same problem, clearing cache does not work anymore. Even changing browser does not work

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      1 day ago

      Hi QCASurv,

       

      That’s a bit of a head-scratcher. I haven’t seen any reported issues with invoices not saving, and have tested this on our end without any trouble. Since clearing your cache and trying another browser hasn’t done the trick, our support team will need to take a closer look. Please reach out through our Contact Us page so we can help get things back on track.

       

      Cheers, 

      Doreen

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