Forum Discussion

Admadmzephyr39's avatar
Admadmzephyr39
2 years ago

items not flowing into invoices with the new upgrade to Essentials. Request ID: 24aa1869-7009-40af-bc2c-227eb6c71597.

I get this error message. Request ID: 24aa1869-7009-40af-bc2c-227eb6c71597. I have cleared the browser cache. No change. I have tried a different device. No change. My items to sell are there but w...
  • Celia_B's avatar
    Celia_B
    2 years ago

    Hi Admadmzephyr39,

     

    Thank you for your post and welcome to the Community Forum. 

     

    I understand that you are having an issue in adding an item to an invoice and you keep on receiving an error message. I have checked on your account and  could you please log out and log back in and try to add an item to your invoice? Let me know how you go on this. If the issue persists, kindly send me a screenshot of the error message.  

     

    If you still need assistance or if you have questions or concerns, please do not hesitate to contact us again. We are more than happy to help. 

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind Regards, 

    Cel

     

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi Admadmzephyr39,

 

Thank you for your post and welcome to the Community Forum. 

 

I understand that you are having an issue in adding an item to an invoice and you keep on receiving an error message. I have checked on your account and  could you please log out and log back in and try to add an item to your invoice? Let me know how you go on this. If the issue persists, kindly send me a screenshot of the error message.  

 

If you still need assistance or if you have questions or concerns, please do not hesitate to contact us again. We are more than happy to help. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Kind Regards, 

Cel

 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.