Below is the reply instructions I have received from MYOB support.
Now, I have tested this and yes it will work however is it time saving.............. no definitely not. We are a small family business and 95% of our clients pay online using the provided option. The remaining 5% does a direct transfer to us. The new process is not efficient and takes more time than the previous way. Given the below information has taken since mid May to get from Tech support, I recommend MYOB update the online support pages to reflect this information.
Unfortunately, in this case the MYOB automatic matching option isn't really automatic, we still need to manually make an adjustment on every invoice paid online. Please see below email reply from MYOB Tech Support which has the instructions everyone needs. Hope it helps others out there having the same issue. I'm off to make adjustments to 3 weeks worth of invoices that are sitting in my unallocated transactions, fun times- Matt
Reply from Tech Support-
I have coordinated your query with one of our product experts. They have explained and confirmed that your customer payments and the surcharge for that payment is normally recorded separately within the system since the surcharge is for the online invoice payment.
For this, you will need to manually apply an adjustment for the payment so it will automatically reconcile to the invoice.
Please see the steps below
- Under Banking, select bank transactions
- Use the filter option to easily find the transactions in question.
- On the chosen transaction, click the drop-down arrow on the right side and click Match transaction.
- Look for the Add Adjustment option and apply the amount of the surcharge.
- Click Save.
You may check this article as well for your reference Reconciling online invoice payments