Hi Earl,
Cleared MYOB cookie Cache on browser settings and the invoices have all come back so that was the solution for future reference. Thanks Ashley
Hi ashleywgreen,
That would be really concerning, especially if you know those invoices are open and they’re still not showing.
We’ve seen a few cases like this where the invoices are being hidden by the invoice list view or a browser issue, rather than being gone. A good first check is switching the invoice list to All invoices and widening the date range. If they still don’t appear after that, try a browser refresh, an incognito window, or a different browser.
If it’s still happening after those checks, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
Hi Earl,
Just come home and opened MYOB up again. The two invoices have come up as unmatched paid items, which I have ticked matched as they are now paid in my account and sync with the banking in MYOB.
I did another invoice this afternoon but yet to send until I add onto Sunday but shows one open but whatever I check, all invoices, open etc and set the date range still no invoices show, very odd as this has not happened before, even as I have created a new invoice this afternoon and this one does not come up. I have tried logging off and signing back in no luck. Really has me stumped as I need to see these inovoices.
Any advice would be much appreciated.
Regards, Ash
Hi Earl,
Cleared MYOB cookie Cache on browser settings and the invoices have all come back so that was the solution for future reference. Thanks Ashley
