Forum Discussion

TGW01's avatar
TGW01
Member
5 days ago

My Invoices Are Not Showing

My invoices are no longer showing when I go to the Sales/Invoices tab. There are no filters on and the date range is correct. In the top header I see I have 63 invoices In Progress. I also have many closed invoices. None of them show up even if I click on the All Invoices tab at the top. In the top header it shows as 4 invoices overdue but can only see 1 invoice again no filters are on.

 

This has been happening since May, I have spend so much time on the chatbot trying to resolve this issue, I have also lodged numerous complaints but get the same messages back to clear my cache, log on using a different browser, log on using incognito window. I am being told it is not MYOB but the browsers are at fault.

 

Why is there no permanent fix for this as I see numerous people are having the same issue.

 

On Monday MYOB sent a reminder to a customer who had already paid and their invoice balance was zero. How does this happen? I lodged a complaint no response which I now expect from MYOB.

 

It is making it very difficult to run a business as I have very little faith in what invoices are due and what I cannot see in MYOB.

 

Should I change accounting software and if so can anyone recommend, how is Xerox?

 

 




4 Replies

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    5 days ago

    Hi @tracyherring,

     

    Thanks for getting in touch. It’s a little unusual that your invoices aren’t showing, as they would normally appear after you enter the relevant transaction dates. I’m sorry this has been ongoing and has made it harder to keep track of your invoices. I’ve followed up on your support case for you.

     

    When you have a chance, I’d suggest giving our support team a call so they can look into this with you in real time. This may be helpful than continuing to go back and forth through the case, and it should give them a better opportunity to troubleshoot the issue and get to the bottom of it.

     

    Cheers,

    Princess

  • TGW01's avatar
    TGW01
    Member
    5 days ago

    I can call the support team again, this will be the 3rd call I have made about the same issue. I also note there are other users having the same problem so it is not isolated to me and appears on many different forums where MYOB clients are complaining about this issue.

     

    Yes I understand it is probably a browser issue but it is making your product unuseable.

  • catpile123's avatar
    catpile123
    Member
    3 days ago

    Having the exact same issue! They appear when in an incognito window, but I can't be doing that every day. Have cleared all cookies/cache etc as well and still makes no difference. I can't run a business like this.

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      3 days ago

      Hi catpile123,

      Thank you for trying those troubleshooting steps. Since the issue is still occurring, the best next step would be to contact our Support team so they can investigate this further. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

      Regards,
      Earl

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