We've recently started using Capture across our chain.
We've found some receipts are coming through with an inch or so of extra space added to either end of the docket.
It also looks like these are coming through at a lower quality, some being unreadable. I have scanned short dockets, and A4 pages, and found no problem with either.
I have cleared the cache, and stored data, and the issue has started on a co-workers phone too.
Hi Jonathon52,
Welcome to the Community Forum!
Thanks for reaching out and giving us all the details about the issue with the MYOB Capture app. It's awesome that you shared a screenshot and tried some troubleshooting on your own! To help you further, please try uninstalling and then reinstalling the MYOB Capture app. This can sometimes fix issues that persist even after clearing the cache. Also, make sure both your phone and the MYOB Capture app are updated to the latest versions, as updates often include fixes for known issues.
If the problem continues after these steps, please contact our support team directly for more help. You can reach them on live chat via the virtual assistant MOCA or raise a support ticket at myaccount.myob.com.
Cheers,
Princess
Thanks Princess.
I have tried those steps, along with a few others and receiving the exact same results. I will raise a support ticket.
Hi Jonathon52,
Thanks for trying the suggested steps. We appreciate you raising a support ticket. I'm sure our technical support team will look into this issue further. Please don't hesitate to post again if you need help in the future.
Cheers,
Princess
