MYOB printing unwanted How to Pay page
Hi, When I print my customised invoices, MYOB also prints a How To Pay page. However, the How to Pay doesn't appear on my customised invoice when I try to edit it, so I can't delete it. I tri...
Forum Discussion
Hey eZRYM
There's been some confusion surrounding the latest update to AccountRight and the change in how invoices are printed.
Previously, there was a feature gap where exported invoice PDFs from AccountRight didn't include the "How to Pay" section, while emailed invoice attachments and MYOBB invoices did. With this update, we've standardised the PDF format so customers' clients receive a consistent, professional-looking invoice no matter how it's generated or shared.
I completely understand why some customers may find the additional page frustrating, particularly if they're printing invoices and see it as wasted paper. There are a couple of workarounds available:
- If you don't need the payment information page, you can choose to print only the first page by downloading the invoice then printing it. e.g. click Print -> select printer and it saved the PDF in local -> open the saved PDF via browser for example -> can choose which page to print.
- Print double-sided to reduce paper usage.
Hopefully that provides some context for the change
Hi Amanda, Rather than forcing this change on most customers that don't want this feature and then now making every invoice a tedious workaround, make it a checkbox. It just goes to show how little everyone involved at MYOB understands the purpose of their own product.
How on earth does having to print into a pdf choosing only to print the first page create less work and increase efficiency using our accounting program.
Imagine having to do that for hundreds of invoices.
I'm actually saddened that just about every update to MYOB lately has created issues and unintended consequences, or worse deliberate consequences that make things more intrusive to clients of MYOB. It seems as though there is a disconnect by devs or decision makers of the devs than ever before.
Also feel sorry for the mods here, you are the front line and have to answer from us when most likely the product's direction lately isn't in your hands
Hi Amanda,
I don't want the barcode to appear when I print my invoices please. How do we remove the barcode? I printed 50 invoices without realising that they have 2 pages. Such a waste. There should be option to show/ not the barcode.
I have to print many invoices & don't want to have extra steps to only print page 1 by following your above suggestion.Hey mshirley
We hear you, and are working on finding a better solution in line with the feedback provided. I'll make sure to update you when I have more information, however I cannot provide a definitive time frame at this point. Thanks for using the forum to share your thoughts and feedback and your patience whilst we work towards a better solution.
This is not an acceptable work around. I suggest you have an option to remove this if required otherwise you will have a lot of unhappy customers.
This is a waste of time. There has to be a way to remove the unwanted 2nd page from both printing and emailing? We never signed up for this.
