MYOB printing unwanted How to Pay page
Hi, When I print my customised invoices, MYOB also prints a How To Pay page. However, the How to Pay doesn't appear on my customised invoice when I try to edit it, so I can't delete it. I tri...
Forum Discussion
It was a useful feature gap for a lot of us - who are using the print and save PDF features to get away from the automatic provision of a payment link for a lot of customers, printing straight invoices for dispatch etc. Many of which were already paid so don't actually bloody need a QR Code so it's a completely waste and a potential route for customer confusion.
This should be a tickbox option to be enabled/disabled rather than forced as a global choice for all instances of the invoice issuing
I know MYOB as a whole is a little understandably obsessed with funnelling everything towards MYOB's payment gateway at all instances (because of challenges from Square etc. etc.) but whoever is leading these choices needs to understand that it's really not always appropriate and as businesses we need to be empowered to make that decision when to use and in what instance.
For a lot of us - especially doing B2B and providing invoices for things that are ALREADY PAID on eCommerce websites etc. - funnelling towards MYOB Payment gateway is inappropriate, irrelevant and potentially confusing for our customers (especially with my particular industry niches). On my end, I will have to completely disable the MYOB Payment option completely for us, when I actually did find it very useful in certain cases where I needed a PCI-compliant credit card link sent via email.
Expecting business customers to have to get fiddly with invoice printing and settings is really just kind of asinine to remove that page. I'm sorry, but that's not a serious work-around to be asking of people doing finance work.
