Forum Discussion

pippypip's avatar
pippypip
Trusted Cover User
7 months ago
Solved

MYOB Showing incorrect information

I have two different google accounts. One is a private account and the other is for my business account. Why is it that one one google account my MYOB shows me a different monthly income than it doe...
  • Princess_R's avatar
    Princess_R
    7 months ago

    Hi pippypip​,

     

    Thanks for sharing the screenshot, it’s odd to see those differences. MYOB doesn’t automatically merge or share info between separate Google accounts. The data you see on your dashboard is strictly based on which MYOB profile you’re logged into, each profile only shows data linked to a specific account. 

      

    To help clear this up, I recommend clearing your browser cache and making sure you’re logging in with your MYOB account each time. If the issue continues, it’s best to get in touch with our support team so we can check things on the back end. You can reach us directly via live chat through our virtual assistant MOCA, or by raising a support ticket through your MyAccount. We’ll be happy to take a closer look for you. 

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
7 months ago

Hi pippypip​,

 

Thanks for sharing the screenshot, it’s odd to see those differences. MYOB doesn’t automatically merge or share info between separate Google accounts. The data you see on your dashboard is strictly based on which MYOB profile you’re logged into, each profile only shows data linked to a specific account. 

  

To help clear this up, I recommend clearing your browser cache and making sure you’re logging in with your MYOB account each time. If the issue continues, it’s best to get in touch with our support team so we can check things on the back end. You can reach us directly via live chat through our virtual assistant MOCA, or by raising a support ticket through your MyAccount. We’ll be happy to take a closer look for you. 

 

Cheers,

Princess

pippypip's avatar
pippypip
Trusted Cover User
7 months ago

I Cleared the browser cache on both google accounts and now the issue seems resolved although I don't understand why this should affect it. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content