New online invoicing upgrade
My client gets paid directly into his bank account-and that's the way he likes it! Please don't tell me that we are being forced to sign up to an Online Payments System (with fees applying) just to b...
Forum Discussion
This "mandatory upgrade" really has me steamed! I was assured the Online Payments option could be turned off in settings (toggle off the "Allow Online Payments" and untick the BPay box). But come to find out that a new invoice created this morning had the Online Payments and BPay available to this customer - even though the "Allow Online Payments" and Bpay boxes were off/unticked! Why?? This is an abject failure on the part of MYOB.
Online payments should be an "OPT IN" feature, not an "OPT OUT". And in the Settings for Payments, the Online Payments say "ACTIVE" in a bright green icon, but there is no way for the subscriber to DEACTIVATE this activation!!
I have made lengthy phone calls over 3 separate days to MYOB, and still no satisfaction. I have asked for MYOB to DEACTIVATE the online payments for us. We never asked for it, we don't want it, and it is looks very much like a poorly disguised money grab by MYOB at the expense of small business and its customers.
Very dissatisfied.
Hey Bluewave
After switching off online payments as an option, it will only apply to invoices created going forwards from that change being applied in the file. If you're switching it off on an existing invoice, you need to resend it in order for the changes to take place.
In terms of the default settings for online payments, even after switching the toggle off - online payments will still have a status of active even after you deselect allow online invoice payments. This is the overall status of your online payments service. More information can be found on this page.
