Hi mscheurer,
Thank you for your response. We understand your frustration, and we are sorry to hear about your experience with our tech support, which has been disappointing. Our team is continuously monitoring our customers feedback regarding the BPAY queries. We are taking your concerns seriously, and we're passing your feedback along with the relevant team. We know that assurances of working on a solution might seem repetitive without tangible results. We know that providing you with this response will not answer your question. But rest assured that our developer team is looking into this and might consider this feature in future updates.
We genuinely appreciate your patience and understanding in this matter.
Cheers,
Princess