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Soap's avatar
Soap
Experienced Cover User
3 years ago
Solved

Online Payments

Hello. Can someone please offer any assistance. Currently when emailing invoices to clients, the PAY NOW button is not coming up to make payment, only VIEW INVOICE. Once you hit the VIEW INVOICE butt...
  • Neil_M's avatar
    Neil_M
    6 years ago

    Hi TSGTanya 

     

    Theres only one way that those transactions can be removed from the Prepare Bank Deposits window. You would need to change the linked account for the Bank Account for Undeposited Funds.

     

    When the linked account for undeposited funds is changed it will clear out the entirety of the Prepare Bank Deposits window. The transactions assigned to the previously linked undeposited funds will still remain assigned to the account, however they will no longer be selectable through Prepare Bank Deposits.

     

    To remove the balance from the previously linked account you could use a journal entry to remove the balance. I’d recommend speaking with your accountant over how this journal entry should look

Soap's avatar
Soap
Experienced Cover User
3 years ago
Thanks very much Yanike. I have done as suggested, however the PAY NOW button still has not appeared. Can you please advise where I send the PM to pass along the serial number. Thank you
 
 
Soap's avatar
Soap
Experienced Cover User
3 years ago

Sorry Yanike. I just sent you a PM with our serial number. Thank you.

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Payments","id":"message:773239","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:157722"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Sales"},"conversation":{"__ref":"Conversation:conversation:773239"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:773239"},"body@stripHtml({\"truncateLength\":200})":" Hello. Can someone please offer any assistance. Currently when emailing invoices to clients, the PAY NOW button is not coming up to make payment, only VIEW INVOICE. Once you hit the VIEW INVOICE butt...","body@stringLength":"380","rawBody":"

Hello. Can someone please offer any assistance. Currently when emailing invoices to clients, the PAY NOW button is not coming up to make payment, only VIEW INVOICE. Once you hit the VIEW INVOICE button, you are taken into the invoice, where there is a PAY NOW button at the bottom of the invoice, however when you click on this button, nothing is happening. Thank you 

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Sorry Yanike. I just sent you a PM with our serial number. Thank you.

","body@stringLength":"76","rawBody":"

Sorry Yanike. I just sent you a PM with our serial number. Thank you.

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi Soap 

\n

 

\n

Thanks for your post. At times, unticking the Online payments option on the invoice and then ticking it again refreshes the invoice, therefore, please try that and resend the invoice. If the Pay Now button is still not visible,  please send me your serial number and email address by a Private Message so we I can investigate further. 

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Edit: Solved via Private Message: edited the settings.

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Thanks very much Yanike. I have done as suggested, however the PAY NOW button still has not appeared. Can you please advise where I send the PM to pass along the serial number. Thank you
 
 
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Thanks very much Yanike. I have done as suggested, however the PAY NOW button still has not appeared. Can you please advise where I send the PM to pass along the serial number. Thank you
 
 
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