Forum Discussion

Linglin36's avatar
Linglin36
Member
1 year ago

Payment received before to the invoice was created

Help please.    I have an invoice created on the 24/05/24 and no payment has been received or processed in Myob. However ,i found today that the invoice has been closed and two split payments have ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi Linglin36,

Thanks for your post, and welcome to the Community Forum! It seems that someone manually allocated these payments to the invoice before it was created. What I would suggest is to review it in the journal security audit report to see who recorded the payment. You can also create a payment now, but make sure the payment date corresponds to the previous dates. It's possible that someone recorded it and backdated it intentionally.

 

Feel free to post again, we're happy to help!

Regards,
Earl

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