Hi Ncol,
This looks like an Online Invoice Payment where the surcharge fee was deducted.
The bank transaction should automatically match to the settlement amount after the fee is taken out, so you shouldn’t need to match it manually to the invoice.
Please check this guide for the common reasons it may not have automatically reconciled and the steps to fix it: Reconciling online invoice payments
If you still can’t find the settlement or reconcile the payment, it's best to reach out to our support team for help.
Regards,
Genreve
