Hi mscheurer,
Thanks for your post and welcome here to the Community Forum. We are sorry to hear that your client did not receive a receipt of their payment. We appreciate your patience during this time.
Regarding your inquiry, MYOB Business currently does not have an option to reissue a receipt. However, when a customer makes a payment, you can provide them with a copy of the invoice (showing the payment) as a receipt. However, if you would like to re-issue a receipt for online invoice payment, I will be sending a private message to you with information and instructions that will further assist you. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.
Feel free to post again anytime you require further assistance.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
Leneth_A wrote:
However, when a customer makes a payment, you can provide them with a copy of the invoice (showing the payment) as a receipt.
Hi,
thanks for the reply. Unfortunatley that won't show the surcharge. The customer needs a receipt for the total paid not just what was invoiced.
Considering the system isn't functioning the way it should I'd like to request a receipt function to be added. To have to contact tech support to reissue a receipt is not a viable option considering the repsonse times I receive to my tickets. Currently it's 21 days for ticket #01527828...
Michael
Hi mscheurer,
You're most welcome. We understand the importance of this function to your business and we apologize for any inconvenience you have encountered. If you would like to see this feature implemented, we encourage you to post your suggestions and feedback on our Product Ideas Exchange board for consideration. Rest assured that we will communicate this to the team.
Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist.
Cheers,
Leneth
Leneth_A wrote:Rest assured that we will communicate this to the team.
😂
When was the last time anything that was asked for or suggested was implemented?
Never mind, I just added it to the list of reasons of why I'm switching to Xero at the end of the financial year.
Hi, mscheurer
We understand your frustration, and we sincerely apologise if your suggestions or requests have not been implemented. Your feedback is valuable to us, and we regret any inconvenience this may have caused. We appreciate your patience and are committed to continually improving our service. Thank you for bringing this to our attention, and we hope to address your concerns to the best of our ability.
Best regards,
Doreen
