Forum Discussion

Phl's avatar
Phl
Experienced Cover User
2 years ago
Solved

New App. Previous contact’s don’t show up

I have just been moved over to the new app. My previous contacts don't show up when searching for contacts to do an invoice. If I refresh the page it comes up with error. Suppliers are fine and the c...
  • Komal_S's avatar
    Komal_S
    2 years ago

    Hi Phl 

    If you're not using all of them, please inactivate the ones not in use and then sync to the app again. The app will cause syncing issues for these many number of contacts. 

Komal_S's avatar
Komal_S
MYOB Moderator

Hi Phl 

Can you please try deleting and reinstalling the app and check if the contacts are then synced properly?  

Phl's avatar
Phl
Experienced Cover User
2 years ago

Hi Komal

Thanks for the reply.

 

I have deleted the app and have synced the contacts without success. It actually seems worse now. Any other way of resetting?

  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    2 years ago

    Hi Phl 


    Can you please confirm how many contacts you have in your company file?  It has been noticed that too many cards in the company file can cause syncing issues but once we have the numbers, we'll be able to advise accordingly.

    • Phl's avatar
      Phl
      Experienced Cover User
      2 years ago

      I have a lot of contacts. Whats the best way to get the number of them. Too many to count

    • Phl's avatar
      Phl
      Experienced Cover User
      2 years ago

      Hi Komal

      I have 3917 contacts. I can't find an easy way of deleting groups of contacts.

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        2 years ago

        Hi Phl 

        If you're not using all of them, please inactivate the ones not in use and then sync to the app again. The app will cause syncing issues for these many number of contacts. 

    • MorenoG's avatar
      MorenoG
      Experienced Cover User
      2 years ago

      Where do I sync contacts?