Receipts for payment of invoices

Question

I have searched and searched and found articles from 12+ months ago asking for the ability to generate receipts, and all they have in them is saying that this feature is not available and to suggest it on the ideas board which apparently doesnt exist any more as none of the links to it work.

I can see that there is an ability for MYOB to generate receipts as it will do it if you turn on online payments, but as a small community club we do not want to do this due to the additional cost. Can anyone please tell me how on earth I can generate a receipt from within MYOB to send to people when they pay an invoice?

doreen_p · Answer

Hi FNQMotorsports,
&nbsp;
Totally get where you’re coming from on wanting receipts. Only OIP can produce receipts, and with manual payments there’s no option on our side to generate them. I know you've mentioned about OIP's additional cost, but you can still offset its extra costs by surcharging for the fees, excluding BPAY. You can check out the links below for more info about online payments.
&nbsp;

Online payments
 Changes to online payments and surcharging

&nbsp;
Cheers,
Doreen

fnqmotorsports · Answer

That doesn't help if people don't want to use it to pay and prefer to pay via bank deposit or with cash. I am confused as to why such a simple feature is not available. Is there any way to find out if this is even a feature that will be available at some point?&nbsp;

earl_hd · Answer

Hi FNQMotorsports,I totally get the frustration here. Right now, only Online Invoice Payments can produce automatic receipts, and there isn’t a built-in way in MYOB Business to automatically generate a receipt for manual payments (like direct bank deposits or cash) without using OIP. That means at the moment you’d still need to either send a copy of the paid invoice or create a manual receipt outside MYOB if you’re not using online payments.Regards,Earl

fnqmotorsports · Answer

Hi Earl,&nbsp;That doesn't actually answer any of my follow up questions. Is there any plan for this feature to be rolled out to all forms of payment?&nbsp;

genreve_s · Answer

Hi FNQMotorsports,&nbsp;
&nbsp;
Fair call, at this stage, there’s no confirmed plan or release date for adding automatic receipts to non‑online payments. It is on the product team’s wishlist as a feature request, but there’s nothing we can promise right now.
&nbsp;
Regards,
Genreve

Forum Discussion

Receipts for payment of invoices

5 Replies

Looking for something else?

Related content

Customer receipt for online payments

Payment receipt import error

Emailing receipts

Online Invoice Payments

removal of unprinted payment receipts

Payments not matching to Invoices

Receipt Printing card payment

Online Payments