Forum Discussion

jenni's avatar
jenni
Experienced Cover User
2 months ago

Receive payments not working since MYOB upgrade 2024.4

Hi,

Has anyone else had this issue?  I'm not sure how to fix it. 

I am unable to open sales>receive payments but I can receive money through banking>receive money.

I am also able to receive sales payments through bank feeds, New>receive payments.  I did the required upgrade to 2024.4 and opened MYOB this morning to this issue.  I noted that there is now an online invoice payment button which is new.  Could this be the issue?  Any ideas?

Thanks,

Jenni

 

1 Reply

Sort By
  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    29 days ago

    Hi jenni ,

    I wanted to follow up to see if you're still experiencing this issue. If so, I recommend trying our virtual assistant, MOCA, for more personalized assistance. MOCA is designed to dive deeper into issues like this. You can engage with MOCA at myob.com/support for any queries or assistance. If MOCA can't resolve your issue, don't worry—our live chat team is available to help you further.

    Regards,
    Earl