Reminder sent for invoice already paid
Good morning, This morning MYOB issued an invoice reminder to one customer is respect of an invoice that had been previously paid and the payment correctly credited against that invoice. In fact ...
Forum Discussion
I have had the same problem, all reminder settings are off at this stage in my customer settings (although available if required). Causing confusion to customers who have paid and wasting my time replying saying please disregard etc. MYOB please fix
Hi all, thanks for your posts, and welcome here to the Community Forum. We are thankful for your effort in reaching out to us, and we apologize for the issue you are having with the paid invoices that were sent to your customers. We truly appreciate your patience and understanding on this matter.
Regarding your concern, we are aware that some clients do experience already-paid invoices sent to their customers. This is something that we are currently tracking, and I have added your feedback to that. Our development team is still in the process of investigating and working on a permanent fix for this issue, however, we don't have a timeframe at this time for when it will be resolved. Thanks once again for your patience and understanding during this time. We genuinely appreciate it.
Feel free to post again anytime you require further assistance.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
Craigus wrote:I have had the same problem, all reminder settings are off at this stage in my customer settings (although available if required). Causing confusion to customers who have paid and wasting my time replying saying please disregard etc. MYOB please fix
we had the same though ours wasnt reminders it was the standard notification you get when you send a invoice. but embarrassing for us.
