Request Timed Out message when saving or duplicating a Bill
Each month I have a large bill to input from a supplier. It usually has around 115 line items.
To make it easy I assumed I would be able to simply save and duplicate the previous months bill.
Each time I attempt to do this I am met with the message:
The request has timed out. Please try again. If the error persists, get in touch with us. Request ID: eb2d26e5-9383-4492-ab1a-194e1e3025b3.
The bill never duplicates, the message just keeps appearing.
I also receive the "request has timed out" message when attempting to simply save the bill, I have to try 3 or 4 times to save it, as the message continues to appear the only way to know if the bill has actually saved is by checking the list of bills.
As this doesn't occur with bill that have less line items I can only assume that MYOB simply can't handle this much data, which sounds ridiculous. As the actual data packet that makes up one of this bills must be absolutely miniscule by todays standards.
It renders the duplicate function null and is extremely frustrating and time consuming.
Is there any solution for this?
Hi Ben_Sa,
Thanks for the screenshot and for explaining how you’re using the bills. I totally get that some businesses have big invoices like yours.
At the moment, MYOB Business struggles with bills that have that many line items in a single transaction, which is what’s triggering the timeout error. The current workaround is to split the bill into a few smaller ones, so each has fewer lines.
I know it’s not ideal, but it is the most reliable way to stop that error from popping up and make sure everything saves properly.
Regards,
Genreve
