Forum Discussion

Ben_Sa's avatar
Ben_Sa
Member
3 months ago
Solved

Request Timed Out message when saving or duplicating a Bill

Each month I have a large bill to input from a supplier. It usually has around 115 line items.  To make it easy I assumed I would be able to simply save and duplicate the previous months bill.   ...
timed out
  • Genreve_S's avatar
    Genreve_S
    3 months ago

    Hi Ben_Sa, 

     

    Thanks for the screenshot and for explaining how you’re using the bills. I totally get that some businesses have big invoices like yours.

    At the moment, MYOB Business struggles with bills that have that many line items in a single transaction, which is what’s triggering the timeout error. The current workaround is to split the bill into a few smaller ones, so each has fewer lines.

    I know it’s not ideal, but it is the most reliable way to stop that error from popping up and make sure everything saves properly.

     

    Regards,
    Genreve

Ben_Sa's avatar
Ben_Sa
Member
3 months ago

Thanks for getting back to me Genreve.

Is this the same for all MYOB products? 

What sort of timeline is there for a fix of this issue?
 I'd like to know as I'll need to find a different accounting platform as in future we will only be handling more bills and invoices and they potentially will be the same or larger in item lines.

thank you
Ben

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi Ben_Sa, 

     

    AccountRight handles things a bit differently because the workload is shared between your computer and the cloud, so it can cope a bit better in some cases – but it still has limits when a single transaction gets really big.

     

    The main win with AccountRight is that you can use the Timeout Extender to give it more time to process larger transactions before it times out: https://community.myob.com/t5/Tips-and-Tricks/AccountRight-Timeout-Extender/td-p/583727

     

    On the MYOB Business side, I don’t have any confirmed info I can share about a change that would lift this limit for large, line‑heavy bills. Right now, the supported approach is still to split those big bills into smaller ones so they’ll save and duplicate without timing out. I know that’s not ideal, especially with your bills likely to keep growing.

     

    Regards,
    Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.