Thanks for getting back to me Genreve.
Is this the same for all MYOB products?
What sort of timeline is there for a fix of this issue?
I'd like to know as I'll need to find a different accounting platform as in future we will only be handling more bills and invoices and they potentially will be the same or larger in item lines.
thank you
Ben
Hi Ben_Sa,
AccountRight handles things a bit differently because the workload is shared between your computer and the cloud, so it can cope a bit better in some cases – but it still has limits when a single transaction gets really big.
The main win with AccountRight is that you can use the Timeout Extender to give it more time to process larger transactions before it times out: https://community.myob.com/t5/Tips-and-Tricks/AccountRight-Timeout-Extender/td-p/583727
On the MYOB Business side, I don’t have any confirmed info I can share about a change that would lift this limit for large, line‑heavy bills. Right now, the supported approach is still to split those big bills into smaller ones so they’ll save and duplicate without timing out. I know that’s not ideal, especially with your bills likely to keep growing.
Regards,
Genreve
