Secure Invoicing - Help pls.
I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice? I completed the upgrade steps days ago - only because I had to - now await...
Forum Discussion
Hi pippypip , AndrewC2340 and all.
I understand that the comments are continuing to surface around this. And it is compounded by things like the wait time to reach the support team, get a response to a case and have the verification completed.
Including instances where customers are being restricted from emailing due to delays in completing verification.
I am absolutely staying across all of the feedback and sharing this internally with management.
In the meantime, a couple of points to address.
You are correct that MYOB is not a bank, but it does provide financial services. Regardless of this, invoicing is directly linked to banking and fraud across Australia and New Zealand.
When an invoice is sent to someone to pay, whether this is cash, card, bank transfer or other, it presents an opportunity for fraud to occur.
MYOB is seeking to improve our invoicing service to provide additional security to our customers and their customers in turn. Part of the improvement to Secure invoicing is combining this service with secure payments.
Our customers can of course choose to disable this feature if it is not desired, and if it kept on, the person receiving the invoice also has the choice whether to pay with card or bank transfer as well.
Our messaging back in November could have been better, and we are actively improving how we communicate this to customers as more are being included in this upgrade.
MYOB is continuing to improve this service and process, including hiring additional staff to improve our processing times to make sure that our secure invoice service and upgrade is beneficial for all.
How about a straight answer!!
All the reply's from Admin and moderators just say that the feature can be disabled and then go on about why we should be keeping it on.
I and no doubt others would like to know that if we choose to disable this feature, will we still be able to send invoices through the MYOB email invoice option? If not, then why am I seeing an increase in the monthly charge when you've taken away something that I had already been paying for?
Like others I have no intention of ever using MYOB financial services.
Hi GW8 , I can absolutely confirm that after completing the verification for the secure invoicing upgrade, that if you disable the Online Payments feature, there is no impact to your ability to email/share invoices.
Although many here believe this is change is ONLY about the Online Payments feature and associated fees. It is more the opposite, it is all about Secure invoicing which comes with the added benefit of secure payments. But if the secure payments are not wanted, they can be disabled with no penalties to functionality whatsoeverMikeG1 You do realise that it's not easy for users to find where to toggle off the systemic online invoice payment option. And, for those who use third-party software to synch invoices to MYOB, or for those who use Copy Invoice to create a new invoice, that opt-out setting DOESN'T WORK. It is up to the user to open the new invoices and switch off the online invoice payment option, invoice-by-invoice, before emailing them out. Painful!
I have put in an idea on the Ideas Exchange that folks may like to view and vote up or down:
https://community.myob.com/idea/myob-business-ideasexchange/do-not-include-online-payments-by-default-with-secure-invoicing-/885347
Isn't it strange that there appears to be totally opposite statements from Admin versus Users?
This whole thing is amusing in one way. it will take a lot away from MYOB and it's trust. Lots of sneaky design, lots of ambiguity, filtering changes out gradually across users, mixing up MYOB desire to act as a financial institution with the concept of increasing User security, Forced acquiescence otherwise blocking the main functional operation of MYOB for most Users if they don't comply, and then not perhaps honestly replying to customer concern and instead paying lots of Admins to quell the unrest. All a bit poor and Big Brotherish.
