Secure Invoicing - Help pls.
I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice? I completed the upgrade steps days ago - only because I had to - now await...
Forum Discussion
Well thats it for me.
MYOB, youve obviously got what you want. - to get rid of customers.
This means the remaining users will have to carry the burden of keeping MYOB solvent.
Watch the subscription price rise and rise., and rise.
Im looking for alternatives. Any suggestions anyone?
Preferably with a myob data file import function.
Hey MYOB, I reckon youve got somewhere between 24 hours and 7 days to show us you are serious about supporting your customers and their needs. Otherwise what else can we assume? Its going to be more of the same as the last 5 years... No listensing whatsoever.
Its a watershed moment for you. Remember this like Commodore computers does.
Really though, I dont think this event needs to tell us what youre up to, I think most users already know that.
As will be demonstrated by the total lack of "meaningfull" response to this.
And the only meaningful response is...
"MYOB have decided to remove the need to use secure payment options with the understanding that users must accept the consequences of doing so. This will be implimented in the next update due in the next 24-48 hours.
We appologise for any inconvenience MYOB's decision to impliment a feature without an opt-out option and with little-to-no customer consultation prior to mandating this feature has caused. We will from now on with the extra staff on hand, react more efficiently and with renewed vigor to impliment what users actually want, rather than branching out at the expense of our core business. And like Google (only better), we will strive to do no evil."
Take that to management.
AC
Well, that works for me..
Hi AndrewC2340 - this Community forum is owned and moderated by MYOB. I dont think it is unreasonable that information about our competitors is removed. You can definitely look at this as censorship, but I certainly feel I am being more than reasonable with the level of negative sentiment that is directly being expressed in this conversation thread in particular. I do not/will not silence customers when they are sharing feedback about changes such as this, but as always, there are reasonable guidelines you need to be mindful of. Thanks, Mike
funny how quickly this one got a reply
Hi BB95 , I have responded quickly here, because comments about 'censorship' in the community forum directly impacts the perception of visitors and members and their use of the Community Forum.
I should perhaps update my role from 'Admin' as I am the Social and Community Experience Manager at MYOB. Ensuring that the Community forum is a valuable and engaging platform for everyone who visits, views, and posts is critical to me.
As manager of the Community forum, I am able to be both responsive and decisive about how the forum operates (such as deleting a post that includes a screenshot of pricing and plans for a competitor).
However I do not have authority to make decisions on behalf of MYOB about changes such as Secure Invoicing.
What I can do though, is ensure that there is a proper feedback loop between our customers and management/product managers at MYOB.
I can assure you that I am doing this, and will continue to do so with the comments and feedback about Secure invoicing here in particular.
If you would like to discuss my role, the forum, or how it is moderated in more detail, please feel free to send me a private message with any questions.
