Forum Discussion

AMMason's avatar
3 years ago

Some invoices and information is missing online - set as read only

My historical trial balanaces are out and some data is 'missing' online as some invoices are set to read only.

 

"This invoice is read only because the time billing layout isn't supported in the brower.  Switch to AccountRight destop to edit this invoice"

 

Is there anything that I can do so the invoices and data can be viewed and included in the totals online?

 

Thank you 

 

  • Hello AMMason 

     

    Welcome to the Community Forum. 

     

    The time billing invoices are currently only available while in the desktop software which is why you would be getting these messages pop up when logging in through a web browser. 

     

    I have linked our Help Article on what can and can't be done in AccountRight web browser, this is updated as more features are implemented. 

     

    • AMMason's avatar
      AMMason

      Thankyou for your response Chris

      Is there a way to fix this problem?

      Can I run a report to find all of the time billing invoices in our file and change the invoice type?

       

      Do you know when this feature will be implemented as without a fix the web brower system wont work for our busines

       

      Thanks

      Anne-Marie

       

      • ChrisMYOB's avatar
        ChrisMYOB
        Former Staff

        Hello AMMason 

         

        Sorry for the delay in my response. 

         

        The only way to do this, for now, would be to do it from the desktop software. 

         

        I am unaware of when this feature will be implemented into the web browser version, I suggest checking the Help Article on what can and can't be done in AccountRight which will be updated as features are implemented.